Complaints

As part of our commitment to provide a high quality service we have a formal complaints procedure. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact our Managing Director, Mr Mark Freeman at our registered office St Johns House, Weston Road, Stafford, ST16 3RZ.

Telephone: 01785 212 424
Fax: 01785 212 525
Email: mfreeman@henshalls.com

An acknowledgement will be sent to you within 5 working days. If you cannot settle your complaint with us, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0800 023 4567 or at http://www.financial-ombudsman.org.uk.