Bayliss and Cooke have appointed a new team member who has wide-ranging industry experience.

Zoe Bytheway has joined us at our offices on Weston Road as an account handler dealing with clients who need personal and commercial insurance cover.

“I’m really looking forward to getting to know the existing clients and introducing myself to new ones too – dealing with customers is the very best part of the job,” said Zoe.

“It’s always great to speak to clients and build up good relationships with them, and I also enjoy helping the executives with the broking of policies.

“I like to learn too about the finer details of how we ensure the policies are tailored to meet the specific needs of each individual client, and how we find the cover that meets all their requirements perfectly.

“It’s a role where no two days are ever the same and I like the variety it brings. I also try to ensure that I always deliver helpful and effective support, and that customers are at the heart of everything that I do.”

Zoe has previously worked for the National Farmers’ Union, Swinton, and Rollinsons, and has experience in personal lines insurance, working with small and medium sized businesses, and claims handling.

Vicky Clarke, from Bayliss & Cooke, said Zoe was a welcome addition to the team, and her experience would be invaluable.

“We’re very pleased to have Zoe on board and she has already been a great fit with our colleagues in the Stafford office.

“As a group, we are always keen to recruit talented and experienced people who can help us to exceed our clients’ expectations and ensure we deliver the peace of mind they need.

“Zoe will play a key role supporting our brokers and we’re delighted to welcome her to our growing team.”

Bayliss & Cooke is part of one of the region’s largest independent brokers after joining forces with the Henshalls Group in Newport. Both firms are members of Willis Towers Watson Networks (a partnership between selected independent insurance brokers and Willis Towers Watson, one of the world’s leading global brokers).

Pic: Zoe Bytheway who has joined the Bayliss & Cooke team in Stafford